Frequently Asked Questions
Q: What kind of alerts or notifications will I get if the system falls out of range?
A: You will receive an alarm notification from the Aegis System by e-mail, text message or a phone call from the call center. You can designate which method you would prefer to be notified by, or choose multiple methods. Alerts can go to as many people as you choose to designate.
Q: How quickly will I be notified if there is an alarm due to a unit falling out of range?
A: With the Aegis Monitoring System, you have the ability to set the notification parameters. Whether it’s immediate notification, or longer, you can choose the amount of time the unit is out of range before alerts are sent.
Q: What happens if no one responds to the alarm?
A: With the Enterprise system, you can set the time intervals between escalating alarms. Should there be no response to the initial alarm, the same alert will be resent in the time frame you have designated. This will continue until a response has been received.
Q: What is an escalating alarm?
A: An escalating alarm is a method of notification that assures that no alarm will go unanswered. The Enterprise System will alert the initial designated individuals or groups that a unit has gone out of range. Should there be no response to this alert, a second tier of notifications will go out at the time frame you have selected. Should this alert receive no response, a third tier notification will go out – and so on. For example, you’ve chosen tier one to be notified within five minutes of an alarm, tier two within ten minutes and tier three ten minutes after tier 2.
Here is a scenario: A unit goes out of range and the alarm goes out. You have chosen to have the bench-tech notified five minutes after the alarm. Should the bench-tech not respond, the next notification will go out in ten minutes to the department manager. Should the alarm still not receive attention, you now have the main facilities manager receive an alert ten minutes after the department manager. You can continue this escalating chain to as many people as you like within any time frame.
Q: How will I know if someone has responded to an alert?
A: Since you may have multiple people on your alert chain, the system is designed to notify everyone as soon as an alert has been cleared. The first responder will put in the necessary information to clear the alarm. Everyone on the alert chain will then be notified that the appropriate action has been taken.
Q: How are the transmitters powered?
A: Each transmitter has an internal battery which is good for three to five years. Batteries are easy to replace and can be done on-site by you. No service calls are required.
Q: How will I know if I need to change the battery?
A: You will be able to see battery usage on your system dashboard. There is an easy to read indicator that will allow you to see your battery status at all times.
Q: How many transmitters can I operate at the same time?
A: The number of transmitters that can operate simultaneously depends on the type of Aegis Monitoring System you have installed. The Desktop Software System, which is designed for a single user, can operate between twenty and thirty transmitters at one time. The Enterprise Server can easily scaleable to monitor over 500 transmitters at one time. The actual number on either system will ultimately depend on the hardware and operating system running the software.
Q: If I need to monitor both a refrigerator and a freezer do I use the same transmitter?
A: Yes, you can monitor both with just one transmitter that utilizes two probes. With this option, you can still set separate parameters and alerts for each.
Q: What temperature ranges can I monitor?
A: The Aegis Wireless transmitters can monitor temperature ranges from -198 C to +150 C. With the temperature ranges offered by Aegis you can monitor everything from liquid nitrogen on up.
Q: Do I need Glycol bottles?
A: We do recommend that you place your probes in Glycol bottles. This will insure that you are measuring the temperature of the product and not the air around it. Not only will this give you more consistent readings, it will also help prevent false alarms.
Q: What wireless technology do you use?
A: Aegis Wireless Monitoring uses the communication standard of WiFi (802.11B). This is the most cost effective method for our customers since most already have an existing WiFi infrastructure within their facility. The WiFi network will also work with retail wireless routers such as those utilized in-home.
Let Aegis customize a Wireless Monitoring Solution for you!